Privacy Policy

ACME Home Care LLC ("ACME Home Care," "we," "us," or "our") is committed to protecting the privacy and confidentiality of every individual we serve. This Privacy Policy describes how we collect, use, store, and protect personal information in connection with the in-home care services we provide throughout Maricopa County, Arizona.

This policy applies to:

• Current and prospective clients and their authorized representatives.
• Family members and emergency contacts who interact with our office.
• Visitors to our website and individuals who contact us by phone, email, or form.

By engaging our services or contacting our office, you acknowledge that your information will be handled in accordance with this policy. If you have any questions at any time, please call us directly at 480-217-0071.

We collect only the information necessary to provide safe, effective, and coordinated care. This may include:

Personal Identifying Information

• Full name, date of birth, and home address.
• Phone number(s) and email address.
• Emergency contact names and relationships.
• Authorized representative or legal guardian information.

Health & Care-Related Information

• Medical history and diagnoses relevant to the care plan.
• Current medications and known allergies (for medication reminder purposes).
• Functional limitations and personal care needs.
• Physician and specialist contact information (where provided).

Billing & Financial Information

• Billing address and payment method details.
• Long-term care insurance policy information (where applicable).

Communications

• Records of phone calls, messages, and correspondence with our office.
• Feedback, complaints, and service notes.

Your information is used exclusively to deliver and support the care services you have engaged us to provide. Specific uses include:

• Care Delivery: Developing and maintaining your personalized care plan; briefing caregivers on your needs and preferences.
• Scheduling & Coordination: Managing your service schedule, communicating changes, and coordinating caregiver assignments.
• Billing & Payments: Generating invoices, processing payments, and maintaining accurate financial records.
• Safety & Emergency Response: Contacting emergency contacts or first responders in the event of an urgent situation.
• Legal & Regulatory Compliance: Meeting our obligations under Arizona state law, federal regulations, and HIPAA where applicable.
• Quality Improvement: Reviewing service delivery internally to improve care quality and caregiver performance.

We may share your information only in the following limited and necessary circumstances:

With Our Caregiving Team

Caregivers and office staff directly involved in your care will have access to the information they need to serve you safely and effectively. All staff are bound by confidentiality agreements as a condition of employment.

With Your Authorized Representatives

We will share information with individuals you have designated as authorized contacts — such as family members, legal guardians, or holders of medical power of attorney — in accordance with your instructions.

In Emergency Situations

In the event of a medical emergency or imminent safety threat, we may share relevant information with emergency responders or your designated emergency contacts, even without prior written authorization, if we believe it is necessary to protect your health or safety.

As Required by Law

We may disclose information when required to do so by a valid court order, subpoena, government agency request, or applicable law — including mandatory reporting obligations under Arizona state law.

With Your Written Consent

For any other purpose not described in this policy, we will obtain your explicit written consent before sharing your information.

You have meaningful rights with respect to your personal information. We are committed to honoring these rights promptly and without retaliation.

To exercise any of these rights, please contact our office by phone at 480-217-0071. We will respond to all requests within a reasonable timeframe and in accordance with applicable law.

We implement reasonable and appropriate administrative, physical, and technical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or loss. These measures include:

• Restricting access to client records to authorized staff only, on a need-to-know basis.
• Requiring all employees and caregivers to sign confidentiality agreements prior to beginning work.
• Storing physical records securely and disposing of them in accordance with applicable retention requirements.
• Using secure methods for transmitting sensitive information electronically.

In the event of a data breach that may have compromised the privacy or security of your information, we will notify you promptly in accordance with applicable law.

As a provider of in-home supportive care services, ACME Home Care may handle certain individually identifiable health information that is subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations.

We are committed to complying with all applicable HIPAA requirements, including the Privacy Rule and Security Rule, in our handling of protected health information (PHI). Specifically:

• We will not use or disclose your PHI except as permitted or required by HIPAA and as described in this policy.
• We will maintain the privacy and security of your PHI and notify you of any breach that may have compromised it.
• We will provide you with a copy of this notice upon request.
• We will abide by the terms of this notice as currently in effect.

When you visit the ACME Home Care website, we may collect standard technical information such as browser type, pages visited, and general geographic location (at the city or region level) through standard web analytics tools. This information is used in aggregate to improve our website and is not linked to any individual's personal identity.

If you submit a contact form, request a consultation, or otherwise provide information through our website, that information is handled in accordance with this Privacy Policy and used solely to respond to your inquiry or facilitate your care.

Our website may contain links to third-party resources (such as government agencies or healthcare organizations). We are not responsible for the privacy practices of those external sites and encourage you to review their policies independently.

ACME Home Care's services are directed toward adult clients. We do not knowingly collect personal information from individuals under the age of 18 through our website or digital channels. If a minor is involved in a care situation (for example, as a family member of a client), any information collected is handled with the same care and confidentiality as all other client data, and only to the extent necessary for care coordination.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or believe that your privacy has been compromised in any way, please contact us directly. Privacy concerns are handled personally by our owner — not a call center or third-party service.

We review and update this Privacy Policy periodically to reflect changes in law, regulation, or our business practices. When material changes are made, we will notify active clients by phone or in writing before the changes take effect. The effective date at the top of this page will always reflect the most current version.

Continued use of our services following notification of a policy change constitutes acceptance of the updated terms. You may always request a printed copy of the current policy by calling our office.